EZ500 HD Failed to Active, What Should I Do
I had just bought XTOOL EZ500 HD for heavy duty diagnosis and it all worked well. Last week, I tried to active it and found that there was something wrong. With the help of the service, this problem was solved immediately. Share this experience with someone who faces this situation.
When i try to activate my ez500 hd tool, i have this problem:

[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"></v:stroke> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"></v:f> <v:f eqn="sum @0 1 0"></v:f> <v:f eqn="sum 0 0 @1"></v:f> <v:f eqn="prod @2 1 2"></v:f> <v:f eqn="prod @3 21600 pixelWidth"></v:f> <v:f eqn="prod @3 21600 pixelHeight"></v:f> <v:f eqn="sum @0 0 1"></v:f> <v:f eqn="prod @6 1 2"></v:f> <v:f eqn="prod @7 21600 pixelWidth"></v:f> <v:f eqn="sum @8 21600 0"></v:f> <v:f eqn="prod @7 21600 pixelHeight"></v:f> <v:f eqn="sum @10 21600 0"></v:f> </v:formulas> <v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"></v:path> <o:lock v:ext="edit" aspectratio="t"></o:lock> </v:shapetype><v:shape id="图片_x0020_1" o:spid="_x0000_i1026" type="#_x0000_t75" alt="ez500-hd" style='width:396.75pt;height:244.5pt;visibility:visible; mso-wrap-style:square'> <v:imagedata src="file:///C:\DOCUME~1\537\LOCALS~1\Temp\msohtmlclip1\01\clip_image001.jpg" o:title="ez500-hd"></v:imagedata> </v:shape><![endif][if !vml][endif]
I turned to the service, they replied:
If you have this problem, please do not worry, just send us your password paper and the page you filled the information about your device.

View the website: http://www.xtooleshop.com/
[if gte vml 1]><v:shape id="图片_x0020_2" o:spid="_x0000_i1025" type="#_x0000_t75" alt="password-paper" style='width:162.75pt;height:225pt; visibility:visible;mso-wrap-style:square'> <v:imagedata src="file:///C:\DOCUME~1\537\LOCALS~1\Temp\msohtmlclip1\01\clip_image003.jpg" o:title="password-paper"></v:imagedata> </v:shape><![endif][if !vml][endif]